Frequently Asked Questions

Everything you need to know about your Cottonil shopping experience.

What materials are used in Cottonil products?

We pride ourselves on using 100% premium long-staple cotton for our basics and apparel, ensuring maximum breathability, durability, and a soft touch against the skin.

How do I determine the right size for me?

Each product page features a detailed 'Size Guide' button. We recommend measuring your favorite garment at home and comparing it to our chart for the most accurate fit.

What is your return and exchange policy?

You can return or exchange any unworn, unwashed item with original tags attached within 30 days of delivery. For hygiene reasons, undergarments cannot be returned once the seal is broken.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.

Do you offer international shipping?

Yes, Cottonil ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.

How should I care for my cotton garments?

To maintain the quality of your items, we recommend machine washing in cold water with similar colors and tumble drying on low heat or air drying to prevent shrinkage.